Shipping & RETURNS

SHIPPING

We are pleased to offer free standard shipping within Australia for all purchases. Depending on when you need to receive your new purchase, we offer a range of shipping options as below.

SHIPPING SERVICES

AUSTRALIA

• Free Standard shipping - Australia Post 5-10 Business Days 

• Express Post $10 AUD - Australia Post 2-4 Business Days
• Same Day Delivery $25 AUD (Metro Melbourne only)

INTERNATIONAL

• DHL Express 3-7 days - $40 AUD

ORDER PROCESSING

We ship orders from Monday to Friday from our warehouse in Melbourne, Victoria.

All orders received prior to 11am (Eastern Standard Time) will ship on the same day. Orders received after 11am will ship on the following day.

During peak periods such as Sale, Promotions or Holiday periods, please expect a delay in the processing of your order and allow up to 2-3 business days for your item to ship.

Please note that these are the shipping windows quoted by the carriers.

Please be mindful that on the rare occasion your order may be impacted by customs delays or delays in delivery due to unforeseen circumstances such as weather events, natural disasters, or public holidays. Whilst we don’t have control over this, we will always help wherever we can to expedite things.

ORDER TRACKING

Once your order has shipped you will receive an email or SMS notification (according to your preference) containing shipping confirmation and tracking information.

You can follow the progress of your order at any time by logging into MY ACCOUNT or simply clicking on the link in the notification email.

INTERNATIONAL SHIPPING

We offer a flat rate of $30 AUD through DHL Worldwide Express.  Transit time is 3-4 days for metro cites. For areas outside of metro, please add 1-2 days.

Please note that the recipient is responsible for any associated duties and taxes, and that these fees are due upon delivery. You agree that Nicholas is not responsible for these costs and that we have no control over their amounts.
For an estimate on duties and taxes into your country please contact your Customs Authority.

STOLEN PARCELS

It is the customers' responsibility to nominate a safe and secure shipping address. NICHOLAS is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.

DAMAGED PARCELS

NICHOLAS is not liable for any damage sustained to parcels once delivered to the nominated address.

PACKAGING

In our ongoing efforts to support sustainability, every order mindfully and minimally packaged using eco-friendly and 100% recycled materials.

Please REUSE, REPURPOSE or RECYCLE our packaging.

RETURNS

Nicholas gladly accepts returns of FULL PRICED ITEMS that are unused, unworn, unwashed, unaltered within 7 days of purchase delivery. Returns will only be approved if all the above conditions are met and the original tags are attached.

RETURN SHIPPING & RESTOCKING CHARGES

Returns within Australia are subject to a return charge of AUD $20

International returns are subject to a return charge of $30 AUD
Return shipping charges will be deducted from the total of your refund

Items purchased on Final Sale are not eligible for return, exchange or refund.

You can view our full policy and instructions on returns HERE. 

PRE-ORDER

Items available for preorder appear with the option to “Preorder” rather than “Add to Cart”; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.

CONTACT

If you have any further questions regarding you order, shipping, or need help to place an order, please email us at hello@nicholasthelabel.com